Customers vs. Consumers The conditions "customer" and "client" are almost synonymous and are often applied interchangeably but there's a slight difference. Organisational transformation – through inner info Investigation of personnel engagement, networks and departures Executives and HR leaders ought to map out what selections they may have for these employees, https://businesssmash.com/embracing-business-agility-a-customer-centric-approach-to-agile-and-business-transformation/